CradleCare Support

From initial device deployment to long-term maintenance and repair, CradleCare Suport offers the resources and expertise to keep your edge network humming.

  • Protect customer data with regular firmware updates
  • Maintain PCI Compliance with up-to-date router and modem firmware
  • Maximize revenue through always-on uptime and response times
  • Save time with access to knowledgeable enterprise technical staff and online tools
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Description

Manage & Optimize

Keep deployments running with less time and effort. CradleCare Support gives IT professionals access to a dedicated Cradlepoint Support Engineer, who provides consultation on network design, works with multiple parties—including wireless operators—to triage and address issues, and to serve as one point of contact with guaranteed response times.

CradleCare Support

CradleCare Basic

CradleCare

12×5 Phone Support
Router Firmware Upgrades & Bug Fixes
Modem Firmware Upgrades
Qualified 24×7 Technical Phone Support (Please refer to CradleCare Support Specifications)
Service Level Targets
Extended Hardware Warranty with Next Business Day Replacement (Max 5-years from Purchase of Hardware)
Assigned Enterprise Support Engineer (for Deployments of 50 Routers or Greater)
Enterprise engineering resources for network design and best practices implementation — as your needs evolve
Priority Consideration of Future Feature Requests and Beta Trials

CradleCare Support

enterprise networking experts will expedite issue resolution and provide flexible device-by-device solutions to help maximize operational efficiency. This allows you to dedicate more time to what’s important: your business.

When your applications are mission critical, you need the assurance that only CradleCare Support can provide. With CradleCare Support, you will receive the following benefits:

 

  • Unlimited Technical Support Center assistance
  • Our unprecedented access to major wireless carrier support organizations
  • Advanced replacement, next-day parts replacement
  • Dedicated assigned account engineer (for networks with more than 50 sites)
  • Service level targets
  • Online video based training sessions
  • Software bug fixes and feature upgrades

 


Extended Warranty

These plans represent an extension of the Standard 1-year Cradlepoint Warranty, up to 2, 3, or 5-years. The CradleCare Extended Warranty can be purchased for subsequent years at the time of the sale but no longer than the conclusion of the standard warranty period.

The 1-year standard warranty, included with the product, consists of:

  • Hardware repair/replacement with three-to five-day shipping
  • Software bug fixes only
  • Access to Cradlepoint online enterprise services knowledge base and documentation
  • One year with extended options for two, three, and five years

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